CUSTOMER EXPERIENCE. HUMAN CONNECTION.

Customer support outsourcing. Better connections.

Customer support outsourcing, appointment setting and lead follow-up. Delivered from Kosovo. Built around your business.

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People behind every conversation.

Phone

Live chat

Office-based delivery • English & Albanian • Coverage planned around you

Customer support outsourcing solutions.

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Customer Support

Helpful answers. Clear next steps.

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Email & Live Chat

Your voice. Across every written conversation.

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Appointment Setting

Turn interest into an organized next step.

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Outbound & Lead Follow-up

Keep the next conversation moving.

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JOIN THE TEAM

Your next chapter starts with a conversation.

Explore the kinds of work we do and introduce yourself for future opportunities at RAEC Global.

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Two colleagues collaborating at a desk in a bright office — illustrative image

Office-based in Kosovo

WHY RAEC

Built around your business.

RAEC Global provides customer support and sales support from a physical office in Kosovo. We agree on the scope, systems and responsibilities before work begins.

We learn your tone, approved information and handling rules.

Your voice, understood.

We agree on the tools, decision boundaries and handoff routes.

Your workflow, followed.

Reporting and review points are defined around the work.

Your service, reviewed.

Meet RAEC

Support across industries.

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E-commerce

Managing tracking, returns, and buyer inquiries across channels.

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Home Services

Supporting trade businesses with call handling and scheduling.

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Agencies & B2B

Acting as a frontline for lead follow-up and appointment setting.

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Software & Digital

Reliable tier-1 technical support and user account help.

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Healthcare & Dental

Appointment coordination, inbound support, and lead response.

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Travel & Hospitality

Guest questions, booking support, and follow-up after stays.

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Automotive & Mobility

Lead response, appointment setting, and customer updates.

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Financial Services

Clear inbound support, lead qualification, and scheduling.

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A clear start. A considered launch.

See how it works

Understand

Tell us about your customers, channels and priorities.

Prepare

Agree on scope, systems, training and responsibilities.

Launch

Begin with agreed coverage and review the work together.

Practical questions. Clear answers.

Here are the details businesses commonly want to understand before starting a conversation with RAEC Global.

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Where is RAEC Global based?

Our team works from a physical office in Kosovo.

Which languages can you support?

English and Albanian are the current options. Requirements and availability are confirmed for each project.

Are the agents office-based?

Yes. The delivery model described here is office-based.

Can we start with a small scope?

We can discuss a smaller initial scope and review expansion as the workflow develops.

Let's build your next team.

Tell us what needs attention. We'll discuss the people, coverage and setup that could work for your business.

Discuss your project